Refund Policy

Last updated: September 2026

1. Scope

This refund policy ("Policy") applies to all paid subscriptions and one-off purchases of the services ("Services") available through https://profil.is and the Profilis mobile applications, operated by Corolla IT 021 doo ("Corolla IT").

This Policy forms part of, and shall be read together with, the Terms of Use. In case of any inconsistency regarding refunds, the Terms of Use shall prevail.

2. Merchant of Record

Purchases made on the Website are sold and processed by Dodo Payments, Inc. ("Dodo Payments"), acting as Corolla IT's merchant of record ("Merchant of Record"). Dodo Payments, and not Corolla IT, is the seller of record for those transactions and is responsible for billing, tax collection, and payment processing.

Web purchases appear on the User's bank or card statement as DP* DODOPAY PROFILIS, sometimes followed by "Loughton GB". The exact wording can vary slightly by bank or card issuer: some shorten it or show only "DODOPAY".

Purchases made in the Profilis iOS application are not processed by Dodo Payments and are covered by section 5 of this Policy.

Refunds for Website purchases are therefore also governed by the Dodo Payments Buyer Terms, which apply in addition to this Policy.

3. Refunds for Website Purchases

Purchases made on profil.is are eligible for a full refund within 30 days of the purchase.

To request a refund, the User may either:

• send an email to support@profil.is from the email address associated with the User's Profilis account, including where possible the order or receipt reference of the purchase concerned, and Corolla IT will raise the request with Dodo Payments; or
• contact Dodo Payments directly at dodopayments.com/support/why-has-dodo-payments-charged-me, where the User can look up the purchase, request a refund, cancel a subscription and download invoices.

Corolla IT typically responds within one business day.

Approved refunds are returned to the original payment method used for the purchase. Once the refund has been issued, the time required for the amount to appear on the User's statement depends on the User's bank or card issuer and is outside of Corolla IT's and Dodo Payments' control.

Under the Dodo Payments Buyer Terms, the User agrees to contact Dodo Payments before raising a chargeback or a dispute with the User's bank or card issuer in relation to a transaction.

4. Statutory Withdrawal Rights

Nothing in this Policy limits any mandatory statutory rights the User may have under applicable consumer protection law, including any right of withdrawal available to consumers in the European Union and the United Kingdom for distance contracts.

5. Purchases Made in the iOS Application

Purchases made in the Profilis iOS application are billed by Apple and appear on the User's statement as APPLE.COM/BILL. Sections 2 and 3 of this Policy, including the 30-day refund, do not apply to them.

Refunds for these purchases are handled by Apple under Apple's policies. The User can request one at reportaproblem.apple.com. To cancel, the User can go to Settings → [the User's name] → Subscriptions on the device.

Corolla IT is unable to issue refunds for, or cancel, subscriptions purchased through Apple.

6. Cancellation and Refunds

Cancelling a subscription and requesting a refund are two separate actions.

Cancelling a subscription stops future renewals and can be done at any time. A subscription is cancelled where it was bought: a subscription purchased on the Website is cancelled from the account settings on the Website, and a subscription purchased in the iOS application is cancelled through Apple as described in section 5. Cancellation on its own does not constitute a refund request.

To obtain a refund, the User shall follow the procedure set out in section 3 of this Policy for Website purchases, or section 5 for purchases made in the iOS application.

7. Contact

In case of doubt regarding this Policy or a refund request, the User may contact Corolla IT by sending an email at support@profil.is.