Support
We're here to help. Reach out any time and we'll get back to you as soon as we can.
Contact us
Email us at support@profil.is. We typically respond within one business day.
Managing your account
You can update your details, review your subscription, and permanently delete your account and all associated data from within the Profilis app. On mobile, open Settings to manage your plan or delete your account.
Subscriptions and billing
A subscription is managed where it was bought. Subscriptions bought on profil.is are billed by our merchant of record, Dodo Payments. Subscriptions bought in the iOS app are billed by Apple: cancel them in Settings → your name → Subscriptions on your device, and request refunds from Apple at reportaproblem.apple.com. We can't cancel or refund purchases made through Apple.
For a web subscription, you can view your plan, change it, or cancel future renewals at any time from your Profilis account settings. Cancelling stops renewals; it is not the same as requesting a refund. See our Refund Policy for how to request one.
Who you are buying from
Profilis is operated by Corolla IT 021 doo, Radoja Domanovića 11, Novi Sad 21000, Serbia (PIB 113339068). Web purchases are sold and processed by Dodo Payments, Inc., acting as our merchant of record, and appear on your statement as DP* DODOPAY PROFILIS (sometimes with “Loughton GB” after it). Exact wording can vary slightly by bank. Purchases made in the iOS app appear as APPLE.COM/BILL.
Legal
Read our Terms of Use, Privacy Policy, and Refund Policy.